Frequently Asked Questions
Everything you need to know about high-performance cycling apparel.
How do I determine the correct size for my cycling kit?
Our apparel is designed for a precision aerodynamic fit. We recommend consulting our detailed Size Guide, which includes measurements for chest, waist, and hips, to ensure you select the best fit for your riding style.
What is your return policy for performance gear?
We offer a 30-day return window for unworn, unwashed items with original tags attached. Please note that for hygiene reasons, bib shorts and tights must be tried on over clean undergarments.
How should I care for my Hincapie Sportswear to ensure longevity?
To preserve technical fabrics, we recommend machine washing in cold water on a gentle cycle with a mild detergent. Always hang dry and avoid fabric softeners, bleach, or ironing.
Do you offer international shipping?
Yes, we ship our performance cycling gear worldwide. Shipping rates and delivery timelines are calculated at checkout based on your specific location and selected service level.
What makes Hincapie chamois technology different?
Our chamois are engineered with multi-density foam and anatomical shaping to provide maximum comfort and pressure relief during long-distance endurance rides.
Can I place a custom order for my cycling team or club?
Absolutely. We offer a dedicated custom apparel program featuring the same professional-grade materials used by our pro teams. Contact our custom department for design templates and minimum order quantities.