Returns & Exchanges
At Hincapie Sportswear, we stand behind the quality of our premium cycling apparel and offer a 30-day return window for items in new, unworn condition with original tags attached. If your gear doesn't fit or perform to your expectations, we are committed to making it right through a seamless return or exchange process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the unwashed and unworn apparel back into its original packaging, ensuring all hangtags remain attached to the garments.
Label and Ship
Download and print your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our warehouse team inspects the returned gear, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing